Detail Cantuman

This study aims to explore the role of Khan's engagement dimension previous study in mediating the relationship between work-life balance and
in-role and extra-role performance of salesforce. To measure the data, a quantitative approach conducted through a survey of the sales force in the
financial services industry sector in Makassar City, Indonesia. We determine the sample by using purposive sampling technique, and a total of 188
salesforce respondents. SEM-PLS with the second-order model was applied to test the measurement model and the mediator role of the
engagement. The results show that the engagement dimension fully mediates the effect of work-life balance on both in-role and extra-role
performance direct or indirect effect. the findings in this study also address the great concern of both individuals and organizations that the
antecedents of the work-life balance variable are fundamental reasons for improving performance. The results of this study indicate that the worklife
balance
program
positively
influences
engagement.
Overall,
we
can
conclude
that
commitment
not
only
serves
as
a
means
for
employees
to

fulfill
formal
job
requirements.
This
can
also
encourage
them
to
take
action
that
goes
beyond
the
precise
requirements
of
their
work
by
presenting

them
physically,
emotionally,
and
cognitively
in
the
work
environment.

Keywords: Work-life Balance, Engagement, In-role Performance, Extra-role Performance.