Detail Cantuman

Abstract: The main problem of SME Catering family business in Makassar City is low
competitiveness which has an impact on financial performance. This study investigates the
causes of low competitiveness through the role of the manager's innovative behavior and
emotional intelligence. Sampling uses purposive sampling by setting the owner and
manager as respondents. Data was transformed from the score to scale data through
SolAnd 1.9 software application and data analysis using WarpPLS 3.0. This study found
that Catering's financial performance is good because ownership is increasing. The more
catering ownerships are the better innovation of managers and better financial
performance. Although innovative managers are good, the emotional intelligence of
managers is still low, financial performance is also low. The catering business is
vulnerable to the risk of raw materials. Therefore, managers who are able to innovate and
have personal qualities to work are needed indeed the competitiveness of this business
increases.

Keywords: Family ownership, innovative managers, emotional intelligence, financial
performance.